Tenants

What To Do If You Can't Access You Home

In the instance that you have locked yourself out or mislaid your keys, you should contact one of our team asap. We will find the best way for you to get you back into your home as quick as possible.

IMPORTANT: Depending on the circumstances, if locks need to be changed, you may be charged. If you require an out of hours call-out, this will require a locksmith and carries a minimum charge of £111 +VAT.

Best Contacts for Access Issues

Non-urgent access issues should be sent to Home Sweet Home via our online reporting system, please follow the link below:

If the matter is urgent, you should discuss how to find the quickest solution by talking to someone over the phone. Here are the best phone numbers to call depending on the time of day:

  • 0131 5546050 – Monday to Friday – 9am to 4pm – HSH Office landline (Any voicemails are emailed to the property manager)
  • 07496 000111 – Monday to Friday – 7am to 6pm – HSH Office Mobile Phone
  • 0808 1686291 – Any time outside of the above hours: AXA Out of Hours