Tenant Emergencies

It is important that our tenants understand our emergency procedure for their own safety. We have located an up to date safety and emergency procedure within each of our properties. Please refer to this in the first instance.

Not only do we require the correct action to be taken in the event of an emergency, you may also be charged if work is completed outside of working hours which is not deemed to be an emergency.

Thankfully, emergencies are rare. For instance, the following can be classed as an emergency:

  • A fire
  • A flood
  • A water leak which cannot be stopped by closing the stopcock
  • A gas leak of any kind
  • A faulty gas appliance
  • Major damage

Anything that cannot be categorised under the above list should be communicated to
the office for further review at the earliest opportunity, preferably via the
maintenance request form.

Fire Emergency

If there is as fire in your property you must evacuate the property immediately and call the Fire Brigade – 999. For further reading about fire safety in your home please visit: https://www.firescotland.gov.uk/your-safety.aspx

Flood & Water Leaks

In the event of a flood or water leak, please close the stopcock as a matter of precaution. Hopefully, this should halt the problem until we can get a professional to visit. Please report all floods and water leaks to the Home Sweet Home emergency line immediately so we can advise the best course of action – 07496 000 111. If water is leaking in from a neighbour’s property, please try and contact them first. If they are not in please leave them a note. You could also find out if your neighbour’s property is rented, and you’ll be able to trace the landlord or Agency at https://www.landlordregistrationscotland.gov.uk/Pages/Home.aspx

Gas & Carbon Monoxide Emergencies

If you smell gas or suspect a carbon monoxide leak please call the National Gas Emergency Service immediately – 0800 111 999

Major Damage

If major damage has been caused to the property, which has resulted in the property being a health and safety risk please contact the Home Sweet Home emergency number and we’ll advise the best course of action – 07496 000 111.

All other maintenance and repair issues are best reported during our working hours of 10am to 4pm. The most efficient way of reporting maintenance issues and repairs is by submitting a maintenance request form. We will acknowledge all request forms within 24hrs and will let you know what action will be taken.