Tenants

Report a maintenance issue

We understand finding a comfortable home can be a long winded and often daunting task. We’re here to make the process as easy as possible for you. From the moment you get in touch with our team, they’ll be there to guide you through the stages in an efficient and friendly manner.

We’ve gone to great lengths to formalise the moving in and out process and will assist you through each step. This will mean you’ll know exactly what’s expected from you and when you’ll need to seek further assistance from Home Sweet Home.

We appreciate how important communication is, especially if you need to speak to someone about a problem. We promise to acknowledge all correspondence within 24 hours. Emergencies will be dealt with immediately.

If you would like to apply for one of our properties, you will be expected to provide the following:

Deposit plus the first month’s rent in advance
Three month’s bank statements
Two references (preferably from previous landlords or work)

Home Sweet Home are a cut above the rest, we have been a tenant of one of their properties now for over half a year and they have been an absolute pleasure to communicate with.

Dan and the team are very easily contactable and no problem is too big or small, they've provisioned lots of time for us to work out any issues we might be having and it never feels like a chore to contact them. I especially like how personal the experience with them has been, from signing the documentation in a lovely local cafe and the welcome essentials gift package which we promptly drank in celebration, they have been a class act from day one.

If you want to avoid the countless dramas you hear of other letting agencies in Edinburgh I would highly recommend going with the team at Home Sweet Home.

5.0

2019-03-20T10:37:37+00:00

https://www.hshletting.co.uk/testimonials/cal-hallows-tenant/

Cal Hallows – Tenant

We are using Home Sweet Home Letting and their attention to detail is great. Overall, five and a half out of five for service. Perhaps the most useful things are the personal touch and that they seem to take care of everything. Suitable, vetted tenants were found within two weeks.

5.0

2016-10-12T11:13:16+00:00

https://www.hshletting.co.uk/testimonials/jenny/

Jenny

At Home Sweet Home Letting, we focus on exceptional customer service for both tenants and landlords. We know how important it is to have a good relationship with our customers.

2015-07-31T14:24:33+00:00

At Home Sweet Home Letting, we focus on exceptional customer service for both tenants and landlords. We know how important it is to have a good relationship with our customers.

https://www.hshletting.co.uk/testimonials/dan-thornton-managing-director-of-home-sweet-home/

Dan Thornton, Managing Director of Home Sweet Home Letting

As a first-time landlord, I was incredibly happy with how thoroughly and quickly HSH dealt with all my queries and got me set up to begin letting. I have no hesitation in recommending them, and indeed, have already done so.

5.0

2016-10-12T11:05:26+00:00

https://www.hshletting.co.uk/testimonials/jennie-g/

Jennie G

"One of the most satisfying things about HSH Letting is the personal touch they bring to letting management. We feel valued and, equally as important to us, we feel that HSH Letting values and cares for the well being of our tenants. They are responsive and responsible, treating our property as if it was their own. We are very happy with their service.”

5.0

2017-12-08T13:42:58+00:00

“One of the most satisfying things about HSH Letting is the personal touch they bring to letting management. We feel valued and, equally as important to us, we feel that HSH Letting values and cares for the well being of our tenants. They are responsive and responsible, treating our property as if it was their View Full →

https://www.hshletting.co.uk/testimonials/l-pierce-and-j-jarvie-leith/

L. Pierce and J. Jarvie, Leith

Home Sweet Home have provided a fantastic service in managing my property. They have stayed in contact on a regular basis and dealt with any issues in a professional and hassle free way. I feel confident that my flat is in the best hands with Jack and Dan, and all the HSH team. Highly recommend!

5.0

2019-03-20T10:40:58+00:00

https://www.hshletting.co.uk/testimonials/jennifer-glass/

Jennifer Glass

Friendly, efficient, exceptional customer service and a pleasure to deal with. A real credit to the lettings industry! No hesitation in recommending HSH.

5.0

2019-03-20T10:42:03+00:00

Friendly, efficient, exceptional customer service and a pleasure to deal with. A real credit to the lettings industry! No hesitation in recommending HSH.

https://www.hshletting.co.uk/testimonials/suzi-ratcliffe/

Suzi Ratcliffe

I've been letting out my property through Home Sweet Home for over a year now. I've found them to be very professional and they have dealt with issues/repairs that have arisen promptly, keeping me well informed.

5.0

2019-03-20T10:42:36+00:00

I’ve been letting out my property through Home Sweet Home for over a year now. I’ve found them to be very professional and they have dealt with issues/repairs that have arisen promptly, keeping me well informed.

https://www.hshletting.co.uk/testimonials/laura-wood/

Laura Wood

4.0

Additional Costs

We like to be up front about the cost of renting a flat through Home Sweet Home, although we can’t give you a definitive list of extra costs, the following list will give you a good idea what you’ll need to add to your budget:

Any professional cleaning
Any maintenance or repairs that fall outside that of the landlord’s responsibility
The cost of replacing missing items from the property
Any call out charges that the agency deem to be chargeable to the tenant. Examples of this can include unnecessary visits from trades companies, or avoidable instances such as loss of keys or non-emergencies outside of office hours.
Change of locks in the event of lost keys
All utilities bills, TV licence and council tax
Contents insurance